Shipping policy

Shipping Policy

nova-d offers domestic US delivery where a service appears for the customer’s address at checkout. Product availability, shipping charges, applicable sales tax, and the estimated delivery range are shown before payment.

Orders are generally processed within 0–1 business day after payment approval. Standard transit is usually 0–1 business day after dispatch. The total estimate is approximately 0–2 business days, excluding Sundays and holidays. Carrier volume, severe weather, rural service, address errors, and other events outside reasonable control can cause delay.

Our regular fulfilment and shipment days are Monday through Saturday, excluding U.S. public holidays. Orders received after 2:00 p.m. Pacific Standard Time (Los Angeles), on Sundays, or on applicable public holidays may begin processing on the next fulfilment day.

Tracking is provided when supported by the selected service. Enter a complete street address, apartment or suite, city, state, and ZIP code. Contact support@nova-d.shop immediately if an address is incorrect; changes may not be possible after dispatch and re-delivery charges may apply.

Inspect beverages and other consumables before opening. Do not consume anything that is leaking, swollen, unsealed, expired, or visibly damaged. Preserve the packaging and contact us with photographs. For a delayed, lost, or incorrectly delivered parcel, check carrier notices and safe locations and then ask us to open an enquiry.