FAQ

Does nova-d ship in the United States? Yes, when checkout shows a service for the address.
Which currency is used? US dollars (USD).
How long is delivery? Handling is usually 1–3 business days and standard transit 5–12 business days after dispatch.
What if a drink arrives damaged? Do not consume it; keep the packaging, take photos, and contact support.
Can I return an opened beverage? Not for change of mind. Defective or unsafe goods remain covered by applicable law.
What is the return window? Eligible unused products may be requested within 30 days after delivery.
Who pays return postage? The customer pays for change of mind; nova-d covers reasonable costs for accepted faults or shipping errors.
How long do refunds take? Normally within 14 days after an authorised return is received and inspected.
Can I send a return to the New Jersey address? Only after support confirms it in writing.
How do I contact you? Email promiseesmond2673@outlook.com or call +1 (609) 617-6608.